My license has not updated. What should I do?
Confirm that you are signed in with the registered email used for purchase, then refresh My Account. If it still does not update, send the payment screenshot and registered email to support.
Are AI credits included in a software license?
No. AI credits are purchased separately from full-function and permanent module licenses.
Why should I check the W1 channel?
W1 shows the intended white-ink coverage. Reviewing color and W1 output before export helps identify coverage issues earlier.
What should I prepare before contacting support?
Prepare the software version, registered email, steps that produced the issue, the on-screen message and relevant screenshots. Never send your password.